Refund policy
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.
Eligibility
To be eligible for a return or exchange, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return or Exchange
To start a return or exchange, please contact us at support@playbooksupply.com with your order number and the reason for the return. Once your return is accepted, we'll send you a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
The responsibility for return shipping costs is as follows:
- Exchanges: Clients are responsible for the cost of shipping the item back to us. We will cover the shipping cost for the new, exchanged item sent back to you.
- Damaged or Wrong Orders: If the item is defective, damaged, or if you receive the wrong item, we will cover the entire cost of the return shipping. We will provide a pre-paid return shipping label in these instances.
- Standard Returns/Refunds: The client is responsible for all return shipping costs.
Exchanges and Processing Timeline
The fastest way to ensure you get what you want is to return the item you have.
- Exchange Process: Once your return is received and accepted, you can make a separate purchase for the new item.
- Processing Time: We require 7–9 days to process and ship the exchanged item after we have received the original returned order. You will receive a separate shipping confirmation and tracking number once the exchanged item is shipped.
Refunds and Processing Timeline
We'll notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method.
The refund process is as follows:
1. Internal Processing: Once we have received and approved the returned order, we require 2–3 business days to process and issue the refund.
2. Bank Processing Time: Please allow an additional 3–10 business days for your bank or credit card company to process and post the returned funds to your account. This time frame is set by your financial institution and is outside of our control.
If more than 15 business days have passed since your return was approved, and you still do not see the refund, please contact us at support@playbooksupply.com.
Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. Items damaged due to normal wear and tear are also not eligible for a return. Please get in touch if you have any questions or concerns about your specific item.
Oversized Item Returns
Items deemed "oversized" due to weight or large dimensions may be subject to different return procedures and costs.
- Process: If you need to return an oversized item, you must contact support@playbooksupply.com first. Do not attempt to ship the item back without prior authorization, as special freight carriers may be required.
- Shipping Costs: For standard returns or exchanges of oversized items, the client is responsible for the freight/oversized shipping costs. These costs are often significantly higher than standard shipping. We will only cover the return shipping for oversized items if they are defective, damaged, or the wrong item was shipped (see Damages and Issues).
For any further concerns or questions do not hesitate in contacting us directly to:
📧support@playbooksupply.com
📞 +1 (786) 448-5315